terms & conditions

 PAYMENTS

National payments:
- Paysera
- PayPal
- Credit card
- Upfront payment by bank transfer

International payments:
- PayPal
- Credit card
- Upfront payment by bank transfer


Company details for bank transfer:

Company name: March design studio
Bank name: AB Swedbank
Bank address: Konstitucijos ave.20A, Vilnius 03502, Lithuania
IBAN (BIC): LT347300010131704201
SWIFT code: HABALT22

We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. 
Prices do not include payment or delivery charges.

You can pay with the following methods:
Visa, Visa Debit, Visa VPay, Visa Electron, Mastercard, MasterCard Debit, Maestro International, Diners Club International, Carte Bleue, Dankort, Nexi (Carta Si).

 SHIPMENTS

ATTENTION

Due to COVID-19, all shipments are currently delayed and our delivery times are a little longer than usual. If you are ordering outside of Lithuania, please be aware that shipping can take up to 2-4 weeks. 
The orders are shipped within 24 hours after the payment is received. 

National shipments:

- Lithuanian Post services, 2-3 working days
- LP Express, 1-2 working days
- Home delivery by courier 1-2 working days

EU countries:

- Lithuanian Post Services, 5-7 working days
- Home delivery by courier, 3-5 working days

 Rest of the World:

- Lithuanian Post Service, 7-10 working days
- Home delivery by courier, 5-7 working days

Estimated shipping costs will be indicated when your shopping cart is ready to check out.
Please, make sure that all entered personal and shipping data is correct.

Deliveries to countries outside the European Union may be subject to import duties and/or taxes, which are charged once the products reach your country of destination. All such charges are your responsibility. MARCH has no control over additional charges to customs clearance. If you refuse the package, for this reason, customs authorities may charge MARCH an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may apply to your online order.

We are not responsible for parcels that are damaged or lost during transit due to the fault of Lithuania Post or any other Delivery carrier until the Delivery carrier admits the fault and issues compensation.

Uncollected parcels

If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.

For uncollected parcels, customs authorities/forwarders may charge MARCH an extra shipment storage fee, and this fee will be deducted from the requested refund amount.

Collect your order at MARCH design studio:

If you prefer to collect your order at the MARCH design studio, please, select this option during the checkout. When the order is ready, we’ll send you an email confirmation.

Find MARCH studio at
Zalgirio str. 108, Vilnius.
Working hours: I-V 9:30 – 18:00

Due to COVID19, office working hours might wary. Would be great if you give us a call before arriving.

ORDER CONFIRMATION

After placing an order you will receive an email with the order confirmation. If confirmation did not reach you in 24h, please, contact us via email: goods@march.lt or give us a call: +37060780905.

 RETURNS & EXCHANGES

We offer the opportunity to return our products ordered from march.lt . You may get a full refund or exchange your item for a different size or colour. The item must be in its original packaging, with its labelling and be in perfect condition (not worn, not washed, and not dry cleaned). You have 30 days from the day of receipt to return any unused items. You may choose a different product of the same value or less in exchange. 

Personalised products made by MARCH are customised just for your company. This means that such products are not returnable unless there is any manufacturing error.

COMPLAINTS & FAULTY DELIVERED GOODS

Products purchased via MARCH webshop are covered by a 2-year warranty. If you have received a faulty item, we will offer a replacement of the item or offer you a refund of your purchase.
If you make a claim of your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping. We will refund your shipping costs for returning the faulty item.
If you have received the wrong product or size, we will pay for the return of the product and send you the correct product.
If the item is out of stock, we will refund the price of the item.
MARCH items purchased from one of our stockists’ are also covered by a 2-year warranty. Proof of purchase is required for claims.

RETURN PROCEDURE

How to proceed with a returned item:

- Write us an email to goods@march.lt regarding the return and wait for our confirmation email. Please send the item only after confirmation is received.

- Pack your order in the same box as the parcel arrived or any other sturdy box.

- Choose a courier and send the parcel to MARCH design studio to this address: MARCH studio at Žalgirio str. 108, Vilnius, Lithuania. Please note that return costs are on the clients’ side.

- For National returns, you may use LP EXPRESS or OMNIVA terminals.

If a parcel is lost when returning the product it is full of clients’ responsibility.
Please note, if a MARCH product is acquired at our partner’s shop, the item must be returned directly to the same shop.

Refund:

The refund will be processed after receiving and inspecting the returned item. Once the refund is done we would update you with a confirmation email.
Please expect a refund within 14 days from when we process your return.

Please expect a replacement product between 2-5 working days from when we process your return.